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Frequently Asked Questions
What is your pricing structure?
Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contacts us for further information.
Do you have a minimum order quantity (MOQ)?
Yes, we require all international orders to have an ongoing minimum order quantity. For smaller retail quantities, please check our main distribution channels.
Can you supply the relevant documentation?
Yes, we can provide most documentation including certificates and other export documents where required.
Do you offer OEM or ODM services?
Yes. We accept OEM service and also welcome customers to choose from our range of ODM products.
What is the typical lead time for orders?
Lead times vary based on order size and customization requirements. Standard products usually ship within a specified timeframe after payment confirmation.
How are the products packaged for international transport?
Products are securely packed in standard export cartons designed to maintain integrity during transit and storage at recommended temperatures.